The Frequently Asked Questions section (FAQ) should help you find an answer to your question. If there are still some outstanding issues feel free to contact our support via the contact form below or email directly.
The time format is set at the beginning of the registration of your fitbit account and your device.
In order to change the time format afterwards please follow this instruction:
If you want to unclock a watch face which you already purchased please follow this link:
Fitbit does not save all purchased watch faces and doesn’t know which you already bought. Therefore you have to unlock an already paid watch face after installation again.
Please follow this link to unlock your watch face without paying for it again:
After the purchase you got an email which contains all information about the bundle, names of the watchfaces and download button. If you don’t find the email anymore don’t panic. Just generate a new email by following the instruction on this site: https://k-pay.io/lookup
Sometimes there are connection problems between fitbit and phone.
The fastest solution is to download another watchface and switch back to the one you like again and change the Image immediately afterwards.
If you need to unlock the watchface again please visit this page:
All apps and watchfaces which are sold on the fitbit gallery are with lifetime access.
If you switch your watchface and want to return to already bought one but just forgot how they were named please take a look at all your purchased watchfaces here: https://k-pay.io/lookup
If you want to know which watch faces you already purchased, please follow this link: