The Frequently Asked Questions section (FAQ) should help you find an answer to your question. If there are still some outstanding issues feel free to contact our support via the contact form below or email directly.
The time format is set at the beginning of the registration of your fitbit account and your device.
In order to change the time format afterwards please follow this instruction:
If you want to unclock a watch face which you already purchased please follow this link:
Fitbit does not save all purchased watch faces and doesn’t know which you already bought. Therefore you have to unlock an already paid watch face after installation again.
Please follow this link to unlock your watch face without paying for it again:
After the purchase you got an email which contains all information about the bundle, names of the watchfaces and download button. If you don’t find the email anymore don’t panic.
Just generate a new email by following this instruction: https://k-pay.io/lookup
Sometimes there are connection problems between fitbit and phone.
The fastest solution is to download another watchface and switch back to the one you like again and change the Image immediately afterwards.
If you need to unlock the watchface again please visit this page:
In order to uninstall or switch back to the default watchface from fitbit just install another watchface from the fitbit app.
You can find all default watchfaces in the fitbit category.
Yes, all apps and watchfaces which are sold on the fitbit gallery are with lifetime access.
If you switch your watchface and want to return to already bought one but just forgot how they were named please take a look at all your purchased watchfaces here: https://k-pay.io/lookup
The ActiveZoneMinutes (AZM) replaced the Active Minutes in the Fitbit Statistics to get a better overview about your active time over the day. The AZM is calculated depending on your current heart rate zone.
1 Minute in fat burn zone => 1 Active Zone Minute
1 Minute in cardio or peak zone => 2 Active Zone Minutes
For more information visit the fitbit help:
If you want to know which watch faces you already purchased, please follow this link:
Sometimes there is a synchronization problem between fitbit and phone.
Please restart your fitbit and phone and try it again. If this does not work please install another watchface and switch back to the watchface you want and change the image directly afterwards.
If you need to unlock the watchface visit this page:
If you need a list of all your purchased watchface visit this page:
If you still have some issues contact us with the contact form below.